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var(--line);background:var(--soft);width:32px;height:32px;color:var(--teal);border-radius:9px;place-items:center;display:grid}.dialer-force-stepper>strong{font-variant-numeric:tabular-nums;letter-spacing:-1px;min-width:40px;font-size:26px;font-weight:550}.dialer-force-stepper>button:hover:not(:disabled){border-color:var(--teal)}.dialer-force-presets{grid-template-columns:repeat(5,minmax(0,1fr));gap:6px;max-width:320px;margin:auto;display:grid}.dialer-force-presets button{border:1px solid var(--line);border-radius:8px;padding:7px 0;font-size:11px}.dialer-force-presets button[aria-pressed=true]{background:var(--soft);color:var(--teal);border-color:var(--teal);opacity:1}.dialer-force-hint{text-align:center;color:var(--muted);margin:7px 0 12px;font-size:11px}.dialer-mailings{border-top:1px solid var(--line);margin-top:22px;padding-top:18px}.mailings-heading,.mailing-row-title,.mailing-row-actions{justify-content:space-between;align-items:center;gap:10px;display:flex}.mailings-heading{margin-bottom:12px}.mailing-card-row{background:var(--bg);border:1px solid var(--line);border-radius:12px;margin-top:10px;padding:14px}.mailing-row-title strong{overflow-wrap:anywhere;min-width:0}.mailing-row-title .small-state{flex-shrink:0}.mailing-card-row p{color:var(--muted);margin-top:8px;font-size:11px;line-height:1.6}.mailing-row-actions{flex-wrap:wrap;justify-content:flex-start;margin-top:12px}.mailing-import-notice{background:var(--soft);border-radius:8px;padding:12px;font-size:12px;line-height:1.7}.mailing-row-actions .btn{min-height:36px}.dialer-preclassifier{margin-top:22px;padding:16px 20px}.dialer-preclassifier summary{cursor:pointer;flex-wrap:wrap;align-items:center;gap:10px;font-size:13px;display:flex}.dialer-preclassifier summary:focus-visible{outline:3px solid var(--teal);outline-offset:5px;border-radius:4px}.dialer-preclassifier summary>svg{color:var(--teal)}.dialer-preclassifier summary>span{color:var(--muted);margin-left:auto;font-size:11px}.dialer-preclassifier summary:after{content:"+";color:var(--muted);font-size:18px}.dialer-preclassifier[open] summary:after{content:"−"}.dialer-preclassifier p{color:var(--muted);padding-top:14px;font-size:12px;line-height:1.7}.preclassif-body{padding-top:12px}.preclassif-body p{margin-bottom:12px;padding-top:0}.preclassif-stats{flex-wrap:wrap;gap:16px;margin-top:8px;display:flex}.preclassif-stats span{color:var(--muted);flex-direction:column;gap:2px;font-size:11px;display:flex}.preclassif-stats strong{font-variant-numeric:tabular-nums;color:var(--text);font-size:18px;font-weight:600}.mailing-row-actions .mailing-delete{color:#b42335}.btn.mailing-delete-confirm{color:#fff;background:#b42335}[data-theme=dark] .mailing-row-actions .mailing-delete{color:#f3a6b1}.dialer-activity{border:1px solid var(--line);background:var(--surface);border-radius:13px;margin-top:16px;overflow:hidden}.activity-toggle{text-align:left;align-items:center;gap:10px;width:100%;padding:14px;display:flex}.activity-symbol{background:var(--soft);width:34px;height:34px;color:var(--teal);border-radius:10px;place-items:center;display:grid}.activity-toggle>span:nth-child(2){flex:1}.activity-toggle strong,.activity-toggle small{display:block}.activity-toggle small{color:var(--muted);margin-top:4px;font-size:10px}.is-open .activity-toggle>svg{transform:rotate(180deg)}.activity-body{border-top:1px solid var(--line);padding:14px}.activity-live{justify-content:space-between;align-items:center;gap:8px;display:flex}.activity-live>span{color:var(--teal);align-items:center;gap:5px;font-size:10px;display:flex}.activity-live small{color:var(--muted);font-size:9px}.activity-live .stale{color:#ab7531}.activity-reason{color:var(--muted);margin:10px 0;font-size:11px}.activity-counts{background:var(--bg);border-radius:10px;grid-template-columns:repeat(auto-fit,minmax(46px,1fr));gap:6px;padding:10px;display:grid}.activity-counts strong,.activity-counts span{display:block}.activity-counts strong{font-variant-numeric:tabular-nums;font-size:19px}.activity-counts span{color:var(--muted);margin-top:3px;font-size:9px}.activity-filters{flex-wrap:wrap;gap:6px;margin:12px 0;display:flex}.activity-filters select{flex:1;min-width:120px;max-width:100%;padding:7px;font-size:10px}.activity-list{overscroll-behavior:contain;max-height:380px;overflow:auto}.activity-call{border-top:1px solid var(--line)}.activity-call summary{cursor:pointer;align-items:start;gap:9px;padding:12px 0;list-style:none;display:flex}.activity-call summary::-webkit-details-marker{display:none}.activity-call-icon{color:var(--teal);padding-top:2px}.activity-call.finished .activity-call-icon{color:var(--muted)}.activity-call-main{flex:1;min-width:0}.activity-call-main strong{overflow-wrap:anywhere;font-size:12px}.activity-call-main small{color:var(--muted);overflow-wrap:anywhere;margin-top:4px;font-size:10px;display:block}.activity-stage{color:var(--teal);margin-top:7px;font-size:10px;display:block}.finished .activity-stage{color:var(--muted)}.activity-time{font-variant-numeric:tabular-nums;white-space:nowrap;color:var(--muted);align-items:center;gap:4px;font-size:10px;display:flex}.activity-call-detail{background:var(--bg);overflow-wrap:anywhere;border-radius:8px;padding:10px;font-size:10px;line-height:1.7}.activity-call-detail ol{margin:8px 0;padding:0;list-style:none}.activity-call-detail time{color:var(--muted);margin-right:5px}.activity-call-detail>small{color:var(--muted);font-size:9px}.activity-footnote{color:var(--muted);margin:10px 0 0;font-size:9px;line-height:1.6}.activity-empty{color:var(--muted);text-align:center;padding:20px 0;font-size:11px}.activity-warning{color:#ab7531;margin-bottom:8px;font-size:10px}.dialer-card .dialer-power{text-align:left;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:3px 8px;padding:12px 0;display:grid}.dialer-force-label{color:var(--teal);align-items:center;gap:6px;font-size:12px;font-weight:550;display:flex}.dialer-power .dialer-force-stepper{grid-area:1/2/3}.dialer-power .dialer-force-stepper svg{width:16px;height:16px}.dialer-card .dialer-power p{margin:0;font-size:9px}.dialer-card .dialer-power small{font-size:13px}.dialer-card .dialer-force-presets{max-width:none}.dialer-grid:has(.dialer-card){grid-template-columns:repeat(auto-fit,minmax(min(100%,480px),1fr));align-items:start;gap:20px}.dialer-card{--dialer-muted:#585f79;padding:22px}.dialer-card-heading{align-items:center;gap:12px;display:flex}.dialer-card-heading>div:first-child{flex:1;min-width:0}.dialer-card-heading h3{letter-spacing:-.4px;overflow-wrap:anywhere;font-size:18px}.dialer-card-heading p{color:var(--dialer-muted);margin-top:5px;font-size:12px}.dialer-status{border-radius:8px;align-items:center;gap:6px;max-width:48%;padding:7px 9px;font-size:11px;font-weight:550;display:flex}.dialer-status i{background:currentColor;border-radius:50%;flex-shrink:0;width:6px;height:6px}.dialer-status.good{color:var(--teal);background:var(--soft)}.dialer-status.warning{color:#866018;background:#fcf3dc}.dialer-status.danger{color:#ab3440;background:#fcebee}.dialer-status.neutral{color:var(--dialer-muted);background:var(--bg)}.dialer-status-detail{color:var(--dialer-muted);margin:14px 0;font-size:12px;line-height:1.5}.dialer-status-detail.danger{color:#ab3440}.dialer-operation-counts{background:var(--bg);border-radius:12px;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;padding:16px;display:grid}.dialer-operation-counts>span{color:var(--dialer-muted);font-size:11px;line-height:1.45}.dialer-operation-counts strong{color:var(--text);font-variant-numeric:tabular-nums;margin-bottom:4px;font-size:27px;font-weight:550;display:block}.dialer-control-row{flex-wrap:wrap;align-items:center;gap:20px;margin-top:8px;display:flex}.dialer-control-row>.dialer-power{flex:1}.dialer-run-action{border-left:1px solid var(--line);padding-left:16px}.dialer-control-row .dialer-force-hint{text-align:left;flex-basis:100%;order:3;margin:0;font-size:11px}.dialer-capacity{color:var(--dialer-muted);flex-wrap:wrap;gap:8px 18px;padding:4px 0 14px;font-size:11px;display:flex}.dialer-capacity strong{color:var(--text);margin-left:4px}.dialer-capacity small{margin-left:auto;font-size:11px}.dialer-notice{color:#866018;margin-top:10px;font-size:12px;line-height:1.5}.dialer-actions-menu{flex-shrink:0;position:relative}.dialer-actions-menu>summary{cursor:pointer;width:32px;height:32px;color:var(--dialer-muted);border:1px solid var(--line);border-radius:8px;place-items:center;list-style:none;display:grid}.dialer-actions-menu>summary::-webkit-details-marker{display:none}.dialer-actions-menu>summary:focus-visible{outline:2px solid var(--teal);outline-offset:3px}.dialer-actions-menu[open]>summary{background:var(--soft);color:var(--teal)}.dialer-actions-menu>div{background:var(--surface);border:1px solid var(--line);z-index:5;border-radius:10px;min-width:190px;padding:6px;position:absolute;top:38px;right:0;box-shadow:0 8px 24px #14183226}.dialer-actions-menu button{text-align:left;border-radius:6px;align-items:center;gap:8px;width:100%;padding:11px 9px;font-size:12px;display:flex}.dialer-actions-menu button:hover{background:var(--bg)}.dialer-actions-menu .mailing-delete{color:#ab3440}.dialer-mailings{margin-top:18px;padding-top:18px}.mailings-heading h3{font-size:14px}.mailings-heading h3 small{color:var(--dialer-muted);margin-left:5px;font-size:11px;font-weight:400}.mailings-heading p{color:var(--dialer-muted);margin-top:5px;font-size:11px}.mailing-row-title>strong{flex:1;font-size:13px}.mailing-card-row{padding:14px}.mailing-metrics{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin-top:12px;display:grid}.mailing-metrics span{color:var(--dialer-muted);font-size:10px;line-height:1.5}.mailing-metrics b{color:var(--text);font-size:16px;font-weight:550;display:block}.mailing-row-actions>small{color:var(--dialer-muted);margin-left:auto;font-size:11px}.dialer-activity{margin-top:0}.activity-toggle strong{font-size:14px}.activity-toggle small{color:var(--dialer-muted);font-size:11px}.activity-live>span,.activity-live small{font-size:11px}.activity-outcomes{color:var(--dialer-muted);flex-wrap:wrap;gap:10px 18px;padding:12px 0 0;font-size:11px;display:flex}.activity-outcomes b{color:var(--text);font-size:14px}.activity-outcomes .technical,.activity-call.tecnica .activity-stage{color:#ab3440}.activity-call.tentativa .activity-stage{color:#866018}.activity-filters select{min-width:150px;font-size:12px}.activity-call-main strong{font-size:14px}.activity-call-main small,.activity-stage,.activity-time,.activity-call-detail{font-size:12px}.activity-footnote,.activity-call-detail>small{font-size:10px}.activity-empty,.activity-warning{font-size:12px}.activity-footnote{color:var(--dialer-muted)}[data-theme=dark] .dialer-card{--dialer-muted:#a9afc6}[data-theme=dark] .dialer-status.warning{color:#efce8a;background:#4b4434}[data-theme=dark] .dialer-status.danger{color:#ffb8bf;background:#503b44}[data-theme=dark] .dialer-status-detail.danger,[data-theme=dark] .activity-outcomes .technical,[data-theme=dark] .activity-call.tecnica .activity-stage,[data-theme=dark] .dialer-actions-menu .mailing-delete{color:#ffb8bf}[data-theme=dark] .activity-call.tentativa .activity-stage,[data-theme=dark] .dialer-notice{color:#efce8a}@media (width<=640px){.dialer-card{padding:16px}.dialer-card-heading{flex-wrap:wrap;gap:8px}.dialer-card-heading h3{font-size:16px}.dialer-status{font-size:10px}.dialer-operation-counts{grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;padding:13px}.dialer-control-row{flex-wrap:wrap;gap:0}.dialer-control-row>.dialer-power{flex-basis:100%}.dialer-run-action{border:0;width:100%;padding:0 0 12px}.dialer-run-action .btn{width:100%}.dialer-capacity small{flex-basis:100%;margin-left:0}.mailing-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.mailing-row-title{gap:7px}.mailing-row-actions>small{width:100%;margin-left:0}.mailing-row-actions .btn{font-size:11px}.activity-body{padding:12px}.activity-time{font-size:10px}}.dialer-card .dialer-status-detail{color:var(--dialer-muted)}.dialer-card .dialer-status-detail.danger{color:#ab3440}[data-theme=dark] .dialer-card .dialer-status-detail.danger{color:#ffb8bf}[data-theme=dark] .dialer-status.good,[data-theme=dark] .dialer-force-label,[data-theme=dark] .dialer-force-stepper>button,[data-theme=dark] .activity-live>span:not(.stale),[data-theme=dark] .activity-call:not(.finished) .activity-stage{color:#86efac}@media (width<=640px){.dialer-card-heading{grid-template-columns:minmax(0,1fr) auto;display:grid}.dialer-card-heading>div:first-child{grid-area:1/1}.dialer-card-heading>.dialer-actions-menu{grid-area:1/2}.dialer-card-heading>.dialer-status{grid-area:2/1/auto/-1;justify-self:start;max-width:none}}.dialer-card-heading .dialer-minimize{flex-shrink:0;width:32px;height:32px}.dialer-card.is-minimized .dialer-card-heading p{margin-bottom:0}@media (width<=640px){.dialer-card-heading{grid-template-columns:minmax(0,1fr) auto auto}.dialer-card-heading>.dialer-minimize{grid-area:1/2}.dialer-card-heading>.dialer-actions-menu{grid-area:1/3}}.mailings-toggle{text-align:left;flex:1;align-items:center;gap:12px;min-width:0;padding:3px 0;display:flex}.mailings-toggle>span{display:block}.mailings-toggle strong{font-size:14px;display:block}.mailings-toggle strong small{color:var(--dialer-muted);margin-left:5px;font-size:11px;font-weight:400}.mailings-toggle>span>small{color:var(--dialer-muted);margin-top:5px;font-size:11px;display:block}.mailings-toggle>svg{color:var(--dialer-muted)}.mailings-toggle:focus-visible{outline:2px solid var(--teal);outline-offset:4px;border-radius:5px}.dialer-auto-panel{flex-direction:column;flex:1;gap:8px;padding:12px 0;display:flex}.dialer-auto-header{justify-content:space-between;align-items:center;gap:8px;display:flex}.dialer-auto-grid{background:var(--bg);border-radius:10px;grid-template-columns:repeat(3,1fr);gap:6px 12px;padding:12px;display:grid}.dialer-auto-grid>span{color:var(--dialer-muted);flex-direction:column;gap:3px;font-size:10px;display:flex}.dialer-auto-grid strong{color:var(--text);font-variant-numeric:tabular-nums;font-size:17px;font-weight:550}.dialer-auto-grid .auto-stat-warn strong{color:#b55a18}.dialer-auto-thinking{background:var(--bg);border-radius:10px;align-items:center;gap:10px;padding:12px;display:flex}.dialer-thinking-pulse{background:var(--teal);border-radius:50%;flex-shrink:0;width:8px;height:8px;animation:1.4s ease-in-out infinite pulse-dot}@keyframes pulse-dot{0%,to{opacity:.25;transform:scale(.75)}50%{opacity:1;transform:scale(1)}}.dialer-auto-thinking>div{flex-direction:column;gap:4px;min-width:0;display:flex}.dialer-auto-thinking strong{color:var(--text);font-size:12px}.dialer-auto-thinking span{color:var(--dialer-muted);font-size:10px}.dialer-auto-reason{color:var(--dialer-muted);font-variant-numeric:tabular-nums;font-size:10px}.dialer-auto-limits{color:var(--dialer-muted);font-size:10px}.dialer-power-auto-cta{margin-top:6px}.dialer-mode-fieldset{border:1px solid var(--line);border-radius:10px;flex-direction:column;gap:10px;padding:14px;display:flex}.dialer-mode-fieldset legend{color:var(--muted);padding:0 6px;font-size:12px}.dialer-mode-option{cursor:pointer;align-items:flex-start;gap:10px;padding:4px 0;display:flex}.dialer-mode-option input{accent-color:var(--teal);flex-shrink:0;margin-top:2px}.dialer-mode-option svg{color:var(--teal);flex-shrink:0;margin-top:2px}.dialer-mode-option span{flex-direction:column;gap:3px;display:flex}.dialer-mode-option strong{font-size:13px}.dialer-mode-option small{color:var(--muted);font-size:11px;line-height:1.5}[data-theme=dark] .dialer-auto-grid .auto-stat-warn strong{color:#f0a060}.mailing-priority{color:var(--muted-foreground);flex-wrap:wrap;align-items:center;gap:8px;margin:10px 0;font-size:12px;display:flex}.mailing-priority select{border:1px solid var(--border);background:var(--background);color:var(--foreground);font:inherit;border-radius:8px;padding:6px 10px}.mailing-priority small{font-size:11px}.mailing-priority select:disabled{opacity:.6}.mailing-distribution{border:1px solid var(--border,#dce4ea);background:var(--surface,#fff);border-radius:12px;margin:12px 0;padding:14px 16px}.distribution-heading,.distribution-row>span{justify-content:space-between;align-items:center;gap:12px;display:flex}.distribution-heading>span{color:#64748b;font-size:12px}.distribution-row{margin-top:14px;display:block}.distribution-row>span{font-size:13px}.distribution-row strong{color:#1f4fd8;white-space:nowrap}.distribution-row input{accent-color:#1f4fd8;cursor:pointer;width:100%;height:20px;margin:5px 0 0;display:block}.distribution-row input:disabled{cursor:default}.mailing-distribution p{color:#64748b;margin:9px 0 0;font-size:11px}.amd-badge-ativo{background:color-mix(in srgb,var(--teal) 15%,transparent);color:var(--teal);white-space:nowrap;border-radius:5px;padding:2px 8px;font-size:10px;font-weight:600}.amd-badge-off{background:var(--soft);color:var(--muted);white-space:nowrap;border-radius:5px;padding:2px 8px;font-size:10px}.amd-stats-row{margin-bottom:12px}.amd-form{margin-top:14px}.amd-toggle-field{flex-direction:row;align-items:center;gap:10px;font-size:12px}.amd-toggle-field span{min-width:80px}.amd-toggle-field input[type=checkbox]{width:16px;height:16px;accent-color:var(--teal);cursor:pointer}.amd-sliders{flex-direction:column;gap:10px;margin:10px 0;display:flex}.amd-sliders .field input[type=range]{width:100%;accent-color:var(--teal);height:4px}.amd-sliders .field span{color:var(--muted);margin-bottom:4px;font-size:11px;display:block}.dialer-amd-section{border-top:1px solid var(--line);margin-top:10px}.dialer-amd-section>summary{cursor:pointer;color:var(--muted);-webkit-user-select:none;user-select:none;align-items:center;gap:8px;padding:14px 0;font-size:12px;display:flex}.dialer-amd-section>summary:focus-visible{outline:2px solid var(--teal)}.dialer-amd-section>summary>svg{color:var(--teal);flex-shrink:0}.dialer-amd-section>summary span:first-of-type{color:var(--text);flex:1;font-weight:500}.dialer-amd-section>summary:after{content:"+";color:var(--muted);margin-left:4px;font-size:16px}.dialer-amd-section[open]>summary:after{content:"−"}.amd-panel-body{padding-bottom:16px}.amd-panel-body>p{color:var(--muted);margin-bottom:14px;font-size:11px;line-height:1.7}.amd-calibracao{border-top:1px solid var(--line);margin-top:18px;padding-top:12px}.amd-calib-header{justify-content:space-between;align-items:center;margin-bottom:10px;display:flex}.amd-calib-header strong{font-size:12px}.amd-calib-row{border-bottom:1px solid var(--line);flex-wrap:wrap;align-items:center;gap:10px;padding:8px 0;font-size:11px;display:flex}.amd-calib-row:last-child{border-bottom:none}.amd-calib-phone{font-variant-numeric:tabular-nums;color:var(--text);min-width:100px;font-weight:500}.amd-calib-result{white-space:nowrap;border-radius:5px;padding:2px 7px;font-size:9.5px;font-weight:600}.amd-calib-humano{background:color-mix(in srgb,var(--teal) 15%,transparent);color:var(--teal)}.amd-calib-maquina{color:#c96060;background:#c9606026}[data-theme=dark] .amd-calib-maquina{color:#f87171}.amd-calib-time{color:var(--muted);flex:1;min-width:40px}.amd-calib-play{flex-shrink:0}.amd-calib-player{flex:1;min-width:220px}.amd-live{border:1px solid var(--line);background:var(--soft);border-radius:10px;margin:0 0 14px;padding:10px 12px}.amd-live-dot{background:var(--teal);width:8px;height:8px;box-shadow:0 0 0 0 color-mix(in srgb,var(--teal) 55%,transparent);border-radius:50%;animation:1.6s infinite amd-pulse}@keyframes amd-pulse{70%{box-shadow:0 0 0 7px #0000}to{box-shadow:0 0 #0000}}.amd-live-row{flex-wrap:wrap;align-items:center;gap:10px;padding:7px 0;font-size:12px;display:flex}.amd-calib-espera{color:#b45309;background:#d9770629}[data-theme=dark] .amd-calib-espera{color:#fbbf24}.amd-audio-on{color:var(--teal);font-weight:600}.amd-audio-off{color:var(--muted)}.amd-feedback{flex-wrap:wrap;gap:4px;display:flex}.recicla-cards{grid-template-columns:repeat(4,minmax(0,1fr));gap:10px;margin:10px 0 15px;display:grid}.recicla-card{background:var(--surface);border:1px solid var(--line);text-align:left;border-radius:10px;flex-direction:column;gap:4px;padding:12px 14px;display:flex}.recicla-card span{letter-spacing:1.2px;color:var(--muted);font-size:9px;font-weight:600}.recicla-card strong{letter-spacing:-.6px;font-size:22px;font-weight:600}.recicla-card small{color:var(--muted);font-size:10px}.recicla-card.neutral{background:#eff2f4}.recicla-card.green{background:#ecfdf3}.recicla-card.green span,.recicla-card.green strong{color:#15803d}.recicla-card.amber{background:#fbf1df}.recicla-card.amber span,.recicla-card.amber strong{color:#b58138}.recicla-card.red{background:#f9e9ed}.recicla-card.red span,.recicla-card.red 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i{background:currentColor;border-radius:50%;flex-shrink:0;width:5px;height:5px}.team-tab-s{color:#15803d;background:#ecfdf3}.team-tab-c{color:#3d7ab5;background:#e9f2fb}.team-tab-n{color:#8b989f;background:#eff2f4}.team-tabs-none{color:var(--team-muted);font-size:12px}.team-open{white-space:nowrap;width:1px}.team-action-btn{letter-spacing:.02em;white-space:nowrap;border:1px solid var(--line);background:var(--surface);color:var(--text);border-radius:8px;align-items:center;gap:5px;padding:6px 11px;font-size:10px;font-weight:600;transition:background .15s,border-color .15s,color .15s;display:inline-flex}.team-action-btn:hover{background:var(--bg);border-color:color-mix(in srgb,var(--teal) 35%,var(--line))}.team-action-btn svg{flex-shrink:0;transition:transform .2s}.team-action-btn[aria-expanded=true]{background:var(--soft);border-color:var(--teal);color:var(--teal)}.team-action-btn[aria-expanded=true] 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.team-tab-s{color:#86efac;background:#163d2a}[data-theme=dark] .team-tab-c{color:#99c7df;background:#2c3248}[data-theme=dark] .team-tab-n{color:#9fa4ba;background:#30364c}[data-theme=dark] [data-state=oncall]{--team-color:#86efac;--team-soft:#163d2a;--team-dot:#4ade80}[data-theme=dark] [data-state=clerical]{--team-color:#c4b5fd;--team-soft:#33294f;--team-dot:#a78bfa}[data-theme=dark] [data-state=paused]{--team-color:#fcd34d;--team-soft:#463717;--team-dot:#f59e0b}[data-theme=dark] [data-state=available]{--team-color:#ffadb7;--team-soft:#4a2d37;--team-dot:#ed8393}[data-theme=dark] [data-state=offline]{--team-color:#b7c4cc;--team-soft:#30364c;--team-dot:#95a7b1}[data-theme=dark] .team-request{color:#f0d28f;background:#493f2c}[data-theme=dark] .team-dropdown{box-shadow:0 16px 48px #00000050}[data-theme=dark] .tdd-amber{color:#dfc07a;background:#4b3e26}[data-theme=dark] .tdd-purple{color:#c4a5e8;background:#3c2f52}[data-theme=dark] 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select{max-width:160px}.team-table{min-width:0;display:block}.team-table thead{display:none}.team-table tbody{display:block}.team-table tbody tr{border-top:1px solid var(--line);border-left:3px solid var(--team-dot);grid-template-columns:minmax(0,1fr) auto;gap:12px 8px;padding:16px 13px;display:grid}.team-table td,.team-table td:first-child{border:0;min-width:0;max-width:none;padding:0;display:block}.team-person{grid-area:1/1}.team-person strong{overflow-wrap:anywhere;min-width:0}.team-open{grid-area:1/2}.team-state-cell{flex-wrap:wrap;grid-column:1/-1;justify-content:space-between;align-items:center;gap:8px;display:flex!important}.team-time{margin:0}.team-context{grid-column:1/-1;min-width:0}.team-groups{grid-column:1}.team-calls{text-align:right;grid-column:2;font-size:12px}.team-tabs{grid-column:1/-1;width:auto}.team-tabs 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tr[data-state]{background:linear-gradient(100deg,color-mix(in srgb,var(--team-dot) 13%,var(--surface)),color-mix(in srgb,var(--team-dot) 4%,var(--surface)) 65%,var(--surface));transition:box-shadow .18s}.agent-team .team-table tr[data-state]:is(:hover,:focus-within){background:linear-gradient(100deg,color-mix(in srgb,var(--team-dot) 20%,var(--surface)),color-mix(in srgb,var(--team-dot) 8%,var(--surface)));box-shadow:0 3px 12px #102b3b0a}.agent-team .team-table tbody td{border-top:1px solid color-mix(in srgb,var(--team-dot) 16%,var(--surface));border-bottom:1px solid color-mix(in srgb,var(--team-dot) 16%,var(--surface));background:0 0;padding-top:16px;padding-bottom:16px}.agent-team .team-table tbody td:first-child{border-left:3px solid var(--team-dot);border-radius:12px 0 0 12px}.agent-team .team-table tbody td:last-child{border-right:1px solid color-mix(in srgb,var(--team-dot) 16%,var(--surface));border-radius:0 12px 12px 0}.agent-team .team-avatar{background:var(--surface);width:56px;height:56px;box-shadow:0 0 0 1px color-mix(in srgb,var(--team-dot) 24%,transparent);color:var(--team-color);border-radius:16px}.agent-team .team-status{background:color-mix(in srgb,var(--team-dot) 13%,var(--surface));border:1px solid color-mix(in srgb,var(--team-dot) 23%,transparent);border-radius:999px;padding:6px 10px;font-weight:600}.agent-team .team-table tr[data-state=oncall] .team-status{background:var(--team-color);color:var(--surface);border-color:#0000}.agent-team .team-filters button{border-radius:999px}.agent-team .team-filters button[aria-pressed=true]{box-shadow:none}.agent-team .team-row-actions .icon-button{border-radius:9px}.agent-team .team-row-actions .icon-button:not(:disabled):hover{background:var(--surface)}@media (width<=640px){.agent-team .team-table-wrap{padding:0 10px 10px}.agent-team .team-table tbody tr{border:1px solid color-mix(in srgb,var(--team-dot) 22%,var(--surface));border-left:3px solid 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[aria-pressed=true]{box-shadow:0 0 0 2px var(--surface),0 0 0 3px var(--teal)}[data-theme=dark] .monitor-mode-status.whisper{color:#f0d28f;background:#493f2c;border-color:#78613d}.team-route{white-space:nowrap}.team-route-badge{background:var(--surface-2,#f0f0f0);color:var(--text-2,#555);letter-spacing:.01em;border-radius:4px;padding:2px 7px;font-size:11px;font-weight:600;display:inline-block}.team-call-detail{flex-direction:column;gap:2px;display:flex}.team-call-detail strong{font-size:13px;font-weight:600}.team-call-phone{color:var(--text-2,#666);font-variant-numeric:tabular-nums;align-items:center;gap:4px;font-size:12px;display:flex}.team-call-ctx{color:var(--text-3,#888);background:var(--surface-2,#f0f0f0);border-radius:4px;align-items:center;width:fit-content;padding:1px 6px;font-size:11px;display:inline-flex}.team-person-groups{flex-wrap:wrap;gap:3px;margin-top:3px;display:flex}.team-person-groups:before{display:none}.team-person span .team-person-groups{color:var(--text-3,#888);letter-spacing:.01em;font-size:10px;font-weight:500;line-height:1.4}.team-status-time{font-variant-numeric:tabular-nums;opacity:.75;margin-left:2px;font-size:10px;font-weight:500}.team-status-time:before{content:"·";opacity:.6;margin-right:4px}.team-state-cell{text-align:center}.team-call-info{flex-direction:column;align-items:center;gap:3px;margin-top:8px;display:flex}.team-call-number{font-variant-numeric:tabular-nums;color:var(--team-color);letter-spacing:.01em;font-size:12px;font-weight:700}.team-call-name{color:var(--team-muted);text-overflow:ellipsis;white-space:nowrap;max-width:180px;font-size:10px;font-weight:500;overflow:hidden}.voice-orb{width:100%;height:100%;display:block}.voice-orb .orb-iniciais{letter-spacing:.04em;fill:#fff;paint-order:stroke;stroke:#00000014;stroke-width:.6px;font:600 9.5px/1 inherit}.voice-orb .orb-camadas{transform-box:view-box;transform-origin:22px 22px;animation:16s linear infinite orb-gira}.voice-orb .orb-camada2{opacity:.5;filter:saturate(1.15)brightness(1.08)}.voice-orb[data-status=oncall] .orb-camadas{animation-duration:5s}.voice-orb[data-status=offline] .orb-camadas{animation:none}@keyframes orb-gira{to{transform:rotate(360deg)}}@media (prefers-reduced-motion:reduce){.voice-orb .orb-camadas{animation:none}}.voice-orb .orb-c1{stop-color:color-mix(in srgb,var(--team-dot) 45%,#fff)}.voice-orb .orb-c2{stop-color:var(--team-dot)}.voice-orb .orb-c3{stop-color:var(--team-color)}.voice-orb[data-status=oncall] .orb-c1{stop-color:#86efac}.voice-orb[data-status=oncall] .orb-c2{stop-color:#16a34a}.voice-orb[data-status=oncall] .orb-c3{stop-color:#1f4fd8}.voice-orb .orb-halo{fill:#16a34a}.voice-orb[data-status=offline] path{filter:grayscale();opacity:.55}.agent-team .team-person-state{border-top:1px solid color-mix(in srgb,var(--team-dot) 18%,transparent);white-space:nowrap;flex-direction:column;align-items:flex-start;gap:1px;margin-top:7px;padding-top:6px;display:flex}.agent-team .team-person-state b{font-variant-numeric:tabular-nums;color:var(--team-color);font-size:13px;font-weight:650;line-height:1.2}.agent-team .team-person .team-person-state small{letter-spacing:.06em;text-transform:uppercase;color:var(--team-color);opacity:.75;margin:0;font-size:9.5px;font-weight:600}.agent-team .team-context .team-call-number{font-size:13px;display:block}.agent-team .team-context .team-call-name{max-width:220px;margin-top:2px;font-size:11px;display:block}.agent-team .sr-only{clip:rect(0 0 0 0);white-space:nowrap;width:1px;height:1px;position:absolute;overflow:hidden}.agent-team .team-avatar i{width:12px;height:12px;bottom:-2px;right:-2px}.agent-team .team-group{max-width:180px;font-size:11px;font-weight:500}.agent-team .team-group>span:not(.muted){overflow-wrap:anywhere;line-height:1.35;display:block}.agent-team .team-table tr[data-state]{--row-bg:color-mix(in srgb,var(--team-dot) 8%,var(--surface));background:0 0}.agent-team .team-table tr[data-state]:is(:hover,:focus-within){--row-bg:color-mix(in srgb,var(--team-dot) 13%,var(--surface));background:0 0}.agent-team .team-table tr[data-state]>td{background:var(--row-bg)}.agent-team .team-table tr[data-state]>td:not(:last-child){box-shadow:1px 0 0 var(--row-bg)}.agent-team .team-person-state{border-top:0;margin-top:6px;padding-top:0}.agent-team .team-group>span+span{border-top:0;margin-top:3px;padding-top:0}.monitor-iniciar{background:var(--teal,#1f4fd8);color:#fff;width:100%;font:inherit;cursor:pointer;box-shadow:0 6px 18px -8px var(--teal,#1f4fd8);border:0;border-radius:12px;justify-content:center;align-items:center;gap:8px;padding:12px 16px;font-size:14px;font-weight:600;display:inline-flex}.monitor-iniciar:hover:not(:disabled){filter:brightness(1.08)}.monitor-iniciar:disabled{opacity:.5;cursor:default;box-shadow:none}.monitor-card{--m:#7c3aed;border:1px solid color-mix(in srgb,var(--m) 28%,transparent);background:color-mix(in srgb,var(--m) 7%,var(--surface,#fff));border-radius:14px;align-items:center;gap:12px;padding:12px 14px;display:flex;position:relative}.monitor-card[data-estado=sussurro]{--m:#d97706}.monitor-card[data-estado=aguardando]{--m:#1f4fd8}.monitor-card[data-estado=conectando],.monitor-card[data-estado=sem-confirmacao]{--m:#94a3b8}.monitor-card-ico{background:color-mix(in srgb,var(--m) 16%,var(--surface,#fff));width:36px;height:36px;color:var(--m);border-radius:11px;flex:none;place-items:center;display:grid}.monitor-card strong{font-size:13.5px;font-weight:620;display:block}.monitor-card small{color:var(--muted,#5d6579);margin-top:2px;font-size:11.5px;line-height:1.4;display:block}.monitor-card-pulso{background:var(--m);border-radius:50%;width:8px;height:8px;animation:1.6s ease-in-out infinite monitor-pulso;position:absolute;top:12px;right:12px}@keyframes monitor-pulso{0%,to{box-shadow:0 0 0 0 color-mix(in srgb,var(--m) 45%,transparent)}50%{box-shadow:0 0 0 6px color-mix(in srgb,var(--m) 0%,transparent)}}.monitor-seg{border:1px solid var(--line,#e4e8f1);background:var(--surface,#fff);border-radius:12px;padding:3px;display:flex}.monitor-seg button{color:var(--muted,#5d6579);font:inherit;cursor:pointer;background:0 0;border:0;border-radius:9px;flex:1;justify-content:center;align-items:center;gap:6px;padding:8px 10px;font-size:12.5px;font-weight:550;display:inline-flex}.monitor-seg button[aria-pressed=true]{background:var(--teal,#1f4fd8);color:#fff}.monitor-seg button:disabled{opacity:.5;cursor:default}.monitor-parar{background:color-mix(in srgb,#dc2626 6%,var(--surface,#fff));color:#b91c1c;width:100%;font:inherit;cursor:pointer;border:1px solid #dc262659;border-radius:12px;justify-content:center;align-items:center;gap:8px;padding:10px 14px;font-size:13px;font-weight:600;display:inline-flex}.monitor-parar:hover:not(:disabled){background:color-mix(in srgb,#dc2626 12%,var(--surface,#fff))}[data-theme=dark] .monitor-parar{color:#fca5a5}:is(.monitor-iniciar,.monitor-seg button,.monitor-parar):focus-visible{outline:2px solid var(--teal,#1f4fd8);outline-offset:2px}@media (prefers-reduced-motion:reduce){.monitor-card-pulso{animation:none}}.monitor-seg button{white-space:nowrap}.team-dropdown-wrap{align-items:center;gap:4px;display:inline-flex}.team-ico{--ac:var(--teal);border:1px solid var(--line);background:var(--surface);width:30px;height:30px;color:var(--muted);cursor:pointer;border-radius:8px;place-items:center;transition:background .15s,color .15s,border-color .15s;display:inline-grid}.team-ico:hover:not(:disabled),.team-ico[aria-expanded=true]{color:var(--ac);border-color:color-mix(in srgb,var(--ac) 45%,var(--line));background:color-mix(in srgb,var(--ac) 9%,var(--surface))}.team-ico:focus-visible{outline:2px solid var(--ac);outline-offset:1px}.team-ico:disabled{opacity:.35;cursor:not-allowed}.team-ico[data-acao=ouvir]{--ac:#2563eb}.team-ico[data-acao=pausar]{--ac:#b45309}.team-ico[data-acao=retomar]{--ac:#7c3aed}.team-ico[data-acao=conversar]{--ac:var(--teal)}.team-ico[data-acao=mais]{--ac:var(--ink,#334155)}[data-theme=dark] .team-ico[data-acao=ouvir]{--ac:#60a5fa}[data-theme=dark] .team-ico[data-acao=pausar]{--ac:#fbbf24}[data-theme=dark] .team-ico[data-acao=retomar]{--ac:#a78bfa}.agent-team{--sit-falando:#15803d;--sit-falando-bg:#e8f7ee;--sit-chamando:#1f4fd8;--sit-chamando-bg:#ebf0ff;--sit-ocioso:#ae3e4b;--sit-ocioso-bg:#fff0f1;--sit-pausa:#b45309;--sit-pausa-bg:#fff6e5;--sit-pausa-alerta:#c2570c;--sit-pos:#6d28d9;--sit-pos-bg:#f3efff;--sit-whatsapp:#0f766e;--sit-whatsapp-bg:#e6f6f4;--sit-offline:#62727b;--sit-offline-bg:#f0f3f5;--sit-alerta:#b91c1c;--balde-falando:#16a34a;--balde-chamando:#1f4fd8;--balde-livre:#e27d89;--balde-pausa:#e39a1c;--balde-pos:#8b5cf6;--balde-whatsapp:#14b8a6}[data-theme=dark] .agent-team{--sit-falando:#86efac;--sit-falando-bg:#163d2a;--sit-chamando:#a9bcff;--sit-chamando-bg:#1f2a55;--sit-ocioso:#ffadb7;--sit-ocioso-bg:#4a2d37;--sit-pausa:#fcd34d;--sit-pausa-bg:#463717;--sit-pausa-alerta:#f5a524;--sit-pos:#c4b5fd;--sit-pos-bg:#33294f;--sit-whatsapp:#5eead4;--sit-whatsapp-bg:#173f3c;--sit-offline:#b7c4cc;--sit-offline-bg:#30364c;--sit-alerta:#f87171;--balde-falando:#4ade80;--balde-chamando:#7d97ff;--balde-livre:#ed8393;--balde-pausa:#f5b13d;--balde-pos:#a78bfa;--balde-whatsapp:#2dd4bf}.tc-toolbar{flex-wrap:wrap;justify-content:flex-start;gap:10px 14px}.tc-busca{border:1px solid var(--line);background:var(--surface);min-width:190px;color:var(--team-muted);border-radius:9px;align-items:center;gap:6px;padding:0 8px;display:flex}.tc-busca input{min-width:0;color:var(--text);background:0 0;border:0;outline:none;flex:1;padding:7px 0;font-size:12px}.tc-busca:focus-within{border-color:var(--teal);box-shadow:0 0 0 2px color-mix(in srgb,var(--teal) 18%,transparent)}.tc-busca button{width:20px;height:20px;color:var(--team-muted);border-radius:6px;place-items:center;display:grid}.tc-select{align-items:center;gap:7px;font-size:11px;display:flex}.tc-dica-ordem{align-items:center;gap:6px;font-size:10.5px;display:flex}.tc-dica-ordem i{background:var(--teal);border-radius:50%;width:6px;height:6px}.tc-acoes-barra{flex-wrap:wrap;align-items:center;gap:7px;margin-left:auto;display:flex}.tc-botao{border:1px solid var(--line);background:var(--surface);color:var(--text);border-radius:9px;align-items:center;gap:6px;padding:6px 10px;font-size:11px;font-weight:550;display:inline-flex}.tc-botao:hover{border-color:color-mix(in srgb,var(--teal) 40%,var(--line))}.tc-botao[aria-pressed=true]{background:var(--teal);border-color:var(--teal);color:#fff}.tc-legenda{color:var(--team-muted);flex-wrap:wrap;align-items:center;gap:6px 14px;padding:9px 20px 2px;font-size:10.5px;display:flex}.tc-legenda 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